Terms & Conditions

By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Kalklitir, you warrant that you are at least 18 years old or have parents' permission to buy from us.
Events outside Kalklitir's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur (local taxes, custom fee etc.)
Kalklitir does not accept any liability for inproper use.
Kalklitir reserves the right to amend any information without prior notice.

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Kalklitir, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Kalklitir for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Force Majeure

Events outside Kalklitir's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Kalklitir is released from Kalklitir's webshop obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers.

The force majeure also includes government decisions that affect the market negatively and products, f.ex, restrictions, warnings, ban, etc.

Payment

All products remain Kalklitir's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Kalklitir. All transfers conducted through Kalklitir are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

Local Taxes

Please note that local charges (sales tax, customs duty etc.) may occur, depending on your region and local customs duties. These charges are always at the customers own expense.

Additional Information

Kalklitir reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Kalklitir has the right to cancel the order and refund any amount paid in the best way. Kalklitir shall also notify the customer of equivalent replacement products if available.

Kalklitir guarantees the highest quality of its products, however it does not accept any liability for the inproper application of its products.

Exchanges & Refunds

If you are not satisfied with your product then we kindly ask that you contact shop@kalklitir.com before returning any items.
Items that are sent back to us that are neither damaged nor wrongly delivered will be automatically sent back at customers own expense and therefore it is important that you contact us first. If you have received a damaged item or wrongly delivered item, we always send the correct item to you free of charge as soon as possible. Return of faulty/damaged items can only be made within the 14-day period following delivery.

We offer a refund service on returned lime paint (Kalei is made to order per customer request and we can therefore not refund these products). If you wish for a refund, we kindly ask that you contact us beforehand. Refunds can be made within 14 days following delivery. The returned lime paint needs to be in its original packaging and condition in order for us to refund the product/s. It is at the customers expense to ship the returned products to us. Once we have received the returned products we will issue a full refund. *Please note that import charges and fees may apply outside of EU which are not refundable.

We offer exchange service on Lime Paint (Kalei and primers are made to order per customer request and cannot be exchanged). If you wish to make an exchange then we kindly ask that you contact us beforehand. Exchanges can be made within 14 days following delivery. When exchanging a Lime paint colour to another lime paint colour, the shipping costs are to be paid by customers. This includes both the shipping cost of the exchanged product and the shipping costs of the new product. Exchanged products need to be in its original packaging and condition. *Please note that import charges and fees may apply outside of EU for the new exchanged product shipment which must be paid by the recipient.

Make sure to include contact information with the return and if possible, please provide us with a copy of original invoice and tracking number. Kalklitir suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Kalklitir is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report it to us.

Unclaimed Packages

You will receive tracking number in email when order is ready to be shipped to you. If package can not be delivered to you (if you are not at home f.ex) it will be delivered to nearest UPS access point (or post office). For packages that are not picked up at UPS ACCESS POINT (or post office) within 14 days, Kalklitir reserves the right to charge you a handling fee of EUR 25 to cover return shipping and freight companies administrative costs and then we refund to your card, minus the original shipping cost (refunds can take up to 14 days to arrive to your card).

Personal Information

All personal information you provide us with or that we obtain will be handled by Kalklitir as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Kalklitir and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Kalklitir to delete or correct the information held about you. By accepting the Kalklitir Conditions, you agree to the above.

Kalklitir uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Kalklitir without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Kalklitir we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.