Shipping policy
Order Processing
Please allow 1–2 business days for your order to be processed and prepared for shipment. We make every effort to fulfil and dispatch orders as quickly as possible.
Shipping Times & Costs
We ship worldwide using trusted courier partners, including FedEx and DHL.
Available shipping services and estimated delivery times depend on your destination and will be displayed at checkout. Depending on your location, available options may include Standard, Economy, Express, or Priority delivery.
Estimated delivery times are:
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Within the EU: approximately 2–8 business days.
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Outside the EU: delivery times vary by destination and may take longer due to customs processing and local carrier handling.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs processing, carrier delays, local holidays, or other disruptions.
Shipping rates are calculated based on your destination, package weight, and the shipping service selected at checkout.
Local Taxes & Import Duties
Orders shipped outside the European Union may be subject to local taxes, import duties, customs clearance fees, brokerage fees, storage charges, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
Import requirements vary between countries. Depending on the value, quantity, nature, or destination of a shipment, additional customs procedures, documentation, permits, registrations, or other import requirements may apply.
Customers are responsible for checking the applicable import requirements for their destination before placing an order and for completing any customs procedures required from the importer or recipient. This includes providing requested information or documentation, obtaining any necessary permits or approvals, and paying applicable local duties, taxes, and fees.
Kalklitir BV is not responsible for delays, additional charges, customs holds, or unsuccessful delivery resulting from destination-country import requirements that are outside our control or from the customer's failure to complete the necessary import or customs procedures.
Refused, Rejected or Undeliverable International Shipments
If an international shipment cannot be delivered because the recipient does not wish or is unable to complete customs clearance, pay applicable duties or taxes, provide required importer information, obtain a necessary import approval, or otherwise accept the shipment, the recipient is responsible for contacting the local carrier directly to formally refuse the shipment and request its return to Kalklitir BV, where return is permitted by the carrier and local customs authorities.
Simply failing to respond to the carrier or customs authorities, failing to complete customs clearance, or informing Kalklitir BV that the shipment is no longer wanted does not constitute a confirmed return. The recipient should obtain confirmation from the carrier that the refusal and return request have been registered and should cooperate with any further procedures required to arrange the return.
Kalklitir BV will provide reasonable assistance and any necessary exporter documentation available to us. However, we cannot guarantee that local customs authorities or carriers will permit a shipment to be returned once it has entered the destination country's customs process.
Where the goods are successfully returned to Kalklitir BV, any eligible refund will be processed once the returned goods have been received and inspected. Reasonable costs directly resulting from the failed delivery or return, including return transportation, customs charges, brokerage fees, or storage costs, may be deducted from the refund where permitted by applicable law.
If the recipient does not complete the required refusal or return procedures and the shipment is subsequently abandoned, confiscated, destroyed, disposed of, or otherwise not returned to Kalklitir BV, we may be unable to provide a refund.
Nothing in this policy limits any mandatory consumer rights or other rights that cannot be excluded under applicable law.
Returning a Package
If you are returning an item from outside the European Union, please clearly mark the package as “RETURNED GOODS” and complete the required customs documentation accordingly. This helps customs authorities identify the shipment as a return and may help prevent unnecessary import charges.
Customers are responsible for correctly declaring returned goods and following the applicable customs requirements for their return shipment.
Kalklitir BV is not responsible for customs duties, taxes, brokerage fees, or other charges resulting from incorrect or incomplete return documentation provided by the customer. Where applicable, such charges may be deducted from an eligible refund.
Please also refer to our Returns Policy for the conditions that apply to returns and withdrawals.
Transport Damage & Lost Shipments
If your package appears to have been lost in transit, or if you notice damage to the products upon delivery, please contact us as soon as possible at shop@kalklitir.com so we can assist you and, where necessary, investigate the matter with the carrier.
For damaged shipments, please retain the original packaging and, where possible, take photographs of both the packaging and the damaged products. This information may be required when submitting a claim to the carrier.
Your mandatory rights in relation to goods that are lost or damaged during delivery are not affected.
Unclaimed Packages
Once your order has been shipped, you will receive a tracking number by email.
If delivery cannot be completed, FedEx or DHL may attempt redelivery or hold the package at a designated pickup location, depending on the destination and shipping service used.
We kindly ask customers to follow the tracking information and, where necessary, arrange redelivery or collect the shipment within the period specified by the carrier.
If a package is not collected, is refused without prior arrangement, or is returned to Kalklitir BV following unsuccessful delivery attempts, reasonable costs directly resulting from the return may be deducted from any eligible refund where permitted.
For international shipments, this may also include return freight, customs charges, brokerage fees, or storage costs resulting from the unsuccessful delivery.
Once the returned package has been received and processed by our warehouse, any eligible refund will be issued to the original payment method. Please allow up to 14 business days for a processed refund to appear on your account, depending on your payment provider.
Questions?
If you have any questions regarding your order, shipment, or international delivery requirements, please contact us at: